Verification troubleshooting

Verification email missing? Don’t keep requesting new codes

A delayed email does not necessarily mean the mailbox has failed. Keep the address, timing, and send action consistent, then check each possibility in order. You can usually identify within a few minutes whether the issue is in the browser, receiving service, or sender.

Step 1: Copy the complete address again

Don’t rely on memory to reconstruct the address prefix. Return to the inbox, click Copy, and compare it character by character with the value on the registration page—especially the domain, dots, and spaces at either end.

If the page filled in an old email address automatically, clear it before pasting. After changing addresses, a verification code sent to the old address will not appear automatically in the new inbox.

Step 2: Give the sending queue a clear window

The sender may need several seconds to process the template, security checks, and delivery queue. Note the time you clicked Send, wait 60 to 120 seconds, then refresh manually once.

Repeatedly clicking Resend can cause multiple codes to arrive one after another, while most systems accept only the latest one. If you need to resend, first make sure the previous waiting window has ended.

Step 3: Confirm that the mailbox has not expired

Check the countdown beside the address and extend it before your task is complete. Once the countdown reaches zero, create a new address, replace it on the target website, and send the code again.

A temporary email address is not suitable for invitations that you may not confirm for several days. For longer workflows, use an email address you control long term or a forwarding alias.

Step 4: Check whether the sender blocks temporary domains

If emails from other sources arrive but one particular website never sends anything, the sender may be rejecting disposable email addresses. That decision is made by the sender and cannot be bypassed on the receiving end.

Do not try to evade the sender’s rules by repeatedly registering, changing addresses, or sending automated requests. For important accounts, follow their requirements and use an appropriate long-term address.

Step 5: Keep minimal evidence for developer troubleshooting

When testing your own product, record the receiving address, click time, API request ID, sending service response, and final delivery time. Do not post complete verification codes, access tokens, or sensitive message content in public tickets.

If you need to contact RelayTmp support, provide the approximate time, sender domain, and what happened—never send your password. Clearly stating whether the email was “not received at all” or “received late” can significantly speed up troubleshooting.

When to change the address

Change the address only if it was entered incorrectly, has expired, or the test requires identity isolation. Changing addresses repeatedly after waiting only a few seconds can make delivery records impossible to match with the inbox.

If an email involves payments, healthcare, work, or long-term account recovery, stop using a temporary address. Choose an email account you can control long term and protect with security features for more reliable access.